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Refund policy

Extracted from the actual Terms and Conditions of Sale Version 2021.11.04 - (https://www.awakningjewelry.com/pages/terms-and-conditions-of-sale)

ARTICLE 9 : MONEY BACK GUARANTEE / RIGHT OF WITHDRAWAL (Return & refund Policy)

9.1 LEGAL RIGHT OF WITHDRAWAL

In accordance with the advantageous provisions in force in France and Europe, which make mandatory the right of withdrawal / money back guarantee, we are committed to respecting this law and make it available to all our international Customers. Thus, the latter may return one, several or all products of their order to request a refund. This right can be exercised without having to provide any reason - Article L.221-18 of the French Consumer Code. 

The law gives the Customers a maximum of 14 days from the date of receipt of the items to notify the company that he or she is exercising the right of withdrawal - Article L.221-21 of the French Consumer Code. But our service prefers to offer Customers a more advantageous term, increasing the period from 14 calendar days to 30 calendar days (60 days during the Christmas period).

Note : this right of withdrawal can also be exercised during the delivery period.

If the Customer does not respect the deadline, Awakning Jewelry will not be able to refund the Customer.

9.2 LEGAL CONDITIONS OF WITHDRAWAL

To be eligible for the money back guarantee, the products must be returned to us, with their boxes, all in perfect condition. It must be like new and able to be resold. Because, any sign of use will lead to a reduction in the value of the article, which can then be resold as a second hand product - Article L.221-23 of the French Consumer Code. In this case, the refund may be canceled or partially executed.

Thus, the products must be returned to us for an estimate of its status to determine whether the refund will be full or partial.

In order to prevent the Customer from being held responsible for any damage in transit to our return address, we advise our Customers to take photos/videos of the items, their boxes and the package before shipping it.

Any return made by the Customer must be previously agreed with Customer Service.

9.3 RETURN TERM

Once Awakning Jewelry has accepted the return, it will inform the Customer. The latter must send us the product(s) within 14 days - Article L.221-23 of the French Consumer Code.

9.4 RETURN SHIPPING COST

The return shipping costs remain the responsibility of the Customer, who is also free to choose the shipping method - Article L.221-23 of the French Consumer Code.

    9.5 RIGHT OF WITHDRAWAL PROCEDURE

    To initiate the procedure, copy and fill out the withdrawal provision form below to send it to us via the form of the contact us page or by e-mail at contact@awakningjewelry.com:

    I hereby notify you of my withdrawal from the contract of sale of the Item below:
    Purchase Order number (*):
    [………………………………………………………………]
    Name of the Customer (*):
    [………………………………………………………………]
    I exercise my right of withdrawal on (*):
    [ ] all products in my order
    [ ] on the following product(s) :
    […………………………………………………………………………………………………………………………
    ……………………………………………………………………………………………………………………………
    ……………………………………………………………………………………………………………………………
    ……………………………………………………………………………………………………………………………
    ……………………………………………………………………………………………………………………………]
    I ask (*):
    [ ] a refund
    [ ] an exchange for the following product(s) + their size :
    […………………………………………………………………………………………………………………………
    ……………………………………………………………………………………………………………………………
    ……………………………………………………………………………………………………………………………
    ……………………………………………………………………………………………………………………………
    ……………………………………………………………………………………………………………………………]
    Leave a comment:
    […………………………………………………………………………………………………………………………
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    ……………………………………………………………………………………………………………………………
    ……………………………………………………………………………………………………………………………]
    Date:
    [………………………………………………………………]
    (*) Required fields.

    9.6 RETURN PROCEDURE

    Reminder: Any return made by the Customer must be previously agreed in advance with the Customer Service.

    For any return, Customer must provide the order number with the affected item(s). The best option is to provide the order receipt with the item(s). If the Customer is unable to provide this receipt, Awakning Jewelry will accept any other document or personal note that clearly mentions the order number. The Customer is informed that the use of the mentioned document is essential for the return procedure by Awakning Jewelry.

    The Customer is required to respect the same standards of packaging for the return as those used for the shipment.

    In all cases, the return is at Customer's risk. It will be the responsibility of the Customer to retain any proof of return.

    9.7 RETURN ADDRESSES

    If Customer Service allows the Customer a return, here are the appropriate addresses allowed to return the parcel:

    U.S. Mailbox :
    AWAKNING JEWELRY
    1887 WHITNEY MESA DR #3003
    HENDERSON , NV 89014
    UNITED STATES

    French Head Office :
    AWAKNING JEWELRY
    49 RUE NATIONALE
    78520 LIMAY
    FRANCE

    9.8 REFUND OF THE ORDER

    The refund of the product(s) concerned will be made by the same means of payment as that used by the Customer for the initial transaction, unless otherwise specified by the Customer who would request a store credit, valid for one (1) year from its issue - Article L.221-24 French Consumer Code.

    The refund is made as soon as possible and, at the latest, within 14 days following the reception of all the order's items. If the fourteen (14) days period expires on a Saturday, Sunday, holiday or non-business day, it is extended until the next business day.

    9.9 PENALTY FOR LATE REFUND

    If Awakning Jewelry does not reimburse the Customer within 14 days, the company will have to pay penalties to its Customer - Article L.242-4 of the French Consumer Code. The initial amount paid by the Customer will automatically be increased, following this conditions:

    • by 5% if the delay is between 10 and 20 days
    • 10% if the delay is between 20 and 30 days
    • 20% if the delay is between 30 and 60 days
    • 50% between 60 and 90 days and five additional points per new month of delay up to the price of the product, then the legal interest rate.

    9.10 EXTENSION TO EXCHANGE

    We have decided to extend the money back guarantee to offer our Customers the possibility to exchange their item once if it does not suit them or if they ordered the wrong product and want another model. This guarantee extension is not mandatory, it is an initiative of ours.

    This warranty is available for 30 days year round and 60 days during the Christmas season.

    The item to be returned and its box must be in perfect condition for the Customer to benefit from this right to error. Likewise, return shipping costs are the responsibility of the Customer. The shipping costs of the new shipment will be paid by Awakning Jewelry in the limit of an exchange. If the Customer makes a new mistake and requests an exchange again, any new shipment will be at the Customer's expense. In all transparency, these charges are available to the Customer from the shipping charges table presented in the answer to the "How much does shipping cost?" of our FAQ.

    In order to initiate this request, fill out the withdrawal layout form of the article 9.5 Right of withdrawal procedure and send it to us through the contact us page form or via e-mail at contact@awakningjewelry.com.